01 Reception (pre-sales service)
Throughout the construction ceramic industry, almost all enterprises provide passive services to large real estate developers when seeking project channels. In today's market competition, all walks of life are exploring more refined services, in order to occupy a place in the business war.
From airport pickup to car, from dining to accommodation, from factory visit to exhibition hall experience, from greeting with a bottle of Evian water to providing pick-up service in an Alpha commercial car, Shuncheng represents the high standard of client receptions. Shuncheng is especially selective in recruiting and training employees, from the business etiquette of drivers to the speech skills of R&D personnel; every deed of service has gone through countless revisions and rehearsals as every staff involved in reception has gone through layers of screening and assessment.
Regardless of seasons and weather conditions, the Shuncheng Project Marketing Center is standby for client visits at all time.
Set up the project reception service system
Sample Service (sale service)
Efficient Sample Delivery Within 7 Days
Shuncheng authorize the service providers or manufacturers of technical personnel to track and cooperate for affiliated brands and projects. Shuncheng tracks all sample orders with full customer service under the 7-Day Sample System. The samples required by customers' projects will arrive at the headquarters for sample making within 5 days, and the sample similarity rate will reach 98%.
06 Stock and Manufacture Service (sale service)
Establish Super Large-Scale Raw Material Product Storage System
Shuncheng Ceramics Group has built a 1000-ton mud pool, large size and powder conservation storage (bottom blank reserves required 15 days), production of raw materials that are all produced by Shuncheng owned mines except imported glaze and transparent materials.
A super large 500mu roofed storage space for raw materials is built to ensure the quality of raw materials not affected from external factors and further guarantee the product quality and production stability. It helps to reduce production costs. At the same time, the company has 5 large-scale finished product warehouses covering an area of more than 500 mu where one of them is located in Hunan, which assure the supply and inventory of real estate projects across the country.
Supporting Service (sale service)
Established Mockup Product Supply and Service System
Shuncheng Ceramics Group not only has a super large scale production line, but also has a lot of processing equipment, which provide services and supplies for "brother" enterprises, including but not limited to different processing needs, such as cutting, chamfering, edge grinding, grooving, special-shape parlay and so on, can be satisfied. The processing plant is also equipped with a standard packaging workshop, which can be customized for the processing of special-shaped products packaging, thus reducing the rate of transport damage and transport costs. and construction time. This system greatly improves construction efficiency and convenience. So far it has been well received by customers.
Delivery Service (sale to China service)
Shuncheng Ceramics Group has its own logistics fleet, which (models include large cargo trucks to urban light trucks) can meet the transportation needs of different product volumes and distances. At the same time, combining with high-quality shipping, train, air transport logistics partners to achieve the full integrated transport network coverage of land, sea and air. When products leave the factory, professionals will be arranged to the project site together; After the goods are delivered to the project site, Shuncheng will arrange the project business personnel and your company to check the quantity of goods and check whether the product quality meets the requirements.
24 hours after-sales emergency mechanism
09 Trust System (after-sales service)
24 hours after-sales emergency mechanism
Each project has a project manager in charge of follow-ups to ensure the timely arrival of the project. Equipped with quality inspection manager to check the quality on site and guide the product placement. In addition, assigned project manager and personnel are accountable for every detail process in the project at all time. The project crew handles complaints and provide prompt solutions if any complaints are filed.
Established management system of project product color number
10 Management Service (after-sales service)
Shuncheng Ceramics Group established the independent file database of products used in the project, independently stored the product model, product color number and other information data for each project and set up the after-sales inventory warehouse for the project products. In case of need, the product data can be immediately called up for inquiry, and the project can still be called to use the same color number product for partial repair and pasted after 10 years of after-sales service.